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  • Season Ticket Holder Info

    The Season Ticket Hub

    MANCHESTER UNITED CONFIRMS EXTENSION OF RENEWAL DEADLINE AND CONTINGENCY ARRANGEMENTS FOR SEASON TICKET HOLDERS

    Measures announced to provide clarity for fans

    Manchester United has confirmed the financial arrangements which will be put in place for ticket holders if remaining games for this season are played behind closed doors or cancelled as a result of the disruption caused by the coronavirus pandemic. The club has also reviewed deadline dates, policies and procedures around season ticket renewals for next season.

    Rebate / refund policy

    The club fully supports the collective intent to complete the Premier League, FA Cup and the UEFA club competitions. However, if it were decided that games cannot be played, or needed to be played behind closed doors, Manchester United confirms it will offer season ticket holders either a pro-rata rebate against their season tickets for next year, or a pro-rata cash refund based on the number of games still to be played. 

    This rebate or a refund will also apply to supporters who have paid in advance for general admission tickets or Matchday VIP packages for the games that could be impacted this season. A rebate will also be offered to seasonal Executive Club members.

    If postponed matches are played as normal, all tickets will remain valid.

    Once there is more certainty around the fixture schedule, the club will directly contact all fans who are impacted to provide further information on how any rebates, cash refunds and renewals will be administered. 

    Deadline

    The Season Ticket renewal deadline, initially 1 May, has been suspended. This will be continuously reviewed and a new deadline will be put in place once there is confirmation of the start date of the 20/21 season. The club commits to giving as much notice of the revised renewal deadline as possible given the evolving situation. 

    Richard Arnold, Group Managing Director, said: “We appreciate the patience and the support we have had from our fans throughout this challenging time and welcome the constructive discussions we have had with MUST and fan representatives. 

    “We know our fans will not want to miss any games played in the coming months and will be disappointed if that is to be the case, but clearly we must all play our part in the efforts to combat coronavirus.

    “By pushing the season ticket renewal deadline back and confirming our policy if games were to be cancelled or played behind closed doors, we want to ease any concerns our loyal fans may have in the current circumstances. 

    “They give Manchester United their support year after year, and at this time, we are committed to supporting them.  Our message to them is clear – we are all in this together. 

    “We will continue to keep fans updated with any developments and in the meantime we encourage them to keep following the latest health advice and Government guidelines.

    “As Ole and Casey said in their statement this week, stay safe, stay home and we hope to see you soon.” 

    Read in full

    Creating an account online

    As a Season Ticket holder, you can use our dedicated online platform to purchase and apply for match tickets, purchase Official Membership, renew and manage your Season Ticket throughout the season at any time suitable for you, meaning you no longer need to telephone us each time you need to make a change. If you’re not already set up on eTicketing, select the log in icon in the top right-hand corner of the screen and select ‘Activate it now’ next to ‘Have an existing account’. Enter your Membership Number (Season Ticket reference number as displayed on your Season Ticket card), surname and select ‘Find My Account’. Complete the registration form, ensuring you update any incorrect information displayed, and select ‘Complete Registration’. This process takes less than two minutes.

    Updating Your Contact Information

    If you already have an active eTicketing account, please ensure that your contact details are fully up-to-date so that we can keep you abreast of any important information. To check/update your personal details online, please log into your account by visiting manutd.com/myaccount and select ‘Update Your Personal Details’ from the My Account drop down. Here you will be able to see all of your account information. If you need to update any information on this page, select the Edit button and enter your eTicketing password - you will then be able to edit your details. Once everything is correct and up-to-date, click Save.

    Your Network

    If you manage multiple accounts for friends and family, and wish to purchase tickets on their behalf (or renew season tickets) you will need to have a ‘manage’ privilege on their account (note, they will also need to have an active account online in order for this to be successful). Please see below for a short guide on how to do this should you need to.

    - Log into your account at manutd.com/myaccount, select 'Your Network' – if you have not yet activated your online account, please follow the steps in the above ‘creating an account online’ guide

    If anyone is missing, select the "Add Someone New" button, and type in their Membership Number and surname and select search. Once confirmed, the relevant supporter will appear in your network. From here you select the drop down next to their name and request to manage their account. Select 'change' (highlighted red), select the option to fully manage tickets online, and select 'Send Request'. An email will then be sent to the supporter who will need to follow the instructions on the email they receive and accept the request before you're able to make updates/transact on their behalf

    If someone is listed, but not showing as ‘manage’, permission will need to be requested. To request, select 'change' (highlighted red), select the option to fully manage tickets online, and select 'Send Request'. An email will then be sent to the supporter who will need to follow the instructions on the email they receive and accept the request before you're able to make updates / transact on their behalf

    Read More

    Updating your home cup payment details

    Updating yours:

    To update your cup scheme payment card please visit manutd.com/homecup - simply log in (if you do not have an account, follow the instructions provided in the section above), select ‘Amend Card Details’ on the loaded page and follow the instructions to update your card. If you are already logged in the e-ticketing site you can find this in ’My Account’ and then ‘Update card details’

    Updating for another supporter:

    Note, if you already pay for other supporters cup tickets, you only need to update your own card details online and this will automatically amend any linked accounts. If you currently/would like to pay for other Season Ticket holders cup matches, please follow the instructions provided in the ‘Your Network’ section above – once they are successfully in your network, they will show in your account and you will be able to update their cup scheme payment card.

    Opting in/out of the Carabao Cup and UEFA Europa League (if applicable)

    For the Season:

    If you are opted-in to the optional cup games for the 2019/20 season, this will automatically carry over into the 2020/21 season. If for any reason you would prefer to opt-out of this for the forthcoming season, you can change your status during the online renewal process – note, you can also update your cup scheme payment card at this point. If however you have opted-out for the current season and would like to be included in the cup scheme for all cup games next season, you will need to contact us on 0161 868 8000 to amend this.

    Match-by-match:

    You can change your opt in/opt out status for cup games online during designated opt out periods throughout the season (these are communicated as and when available). Please be reminded there is no option to opt-out of the FA Cup home fixtures (exclusions only apply to Under 16s).

    Please note, if a Season Ticket holder doesn't purchase a cup game, they will lose their eligibility to apply for domestic away games. Currently, those eligible are Season Ticket holders at silver level or above, and who have purchased all home cup games for the 2019/20 season.

    Important Information: Our Operating Hours

    Manchester United is closely monitoring the rapidly-evolving situation regarding coronavirus (COVID-19) and taking steps to help combat its spread, based on the latest UK Government advice.

    As part of this process, we have made the difficult decision to temporarily close our Ticketing & Membership Services Front Office (as of 8pm on Friday 20th March) until the situation improves.

    Our Contact Centre will remain open for queries via 0161 868 8000, and will be available for supporters to call between the hours of 8am-6pm Monday-Friday. During this time, our online ticketing platform will remain available 24/7 where you can manage your account, make applications (if applicable), buy tickets and renew Season Tickets. Our 24 hour automated phone line will also remain available.

    We regret any inconvenience that the office closure may cause but trust that you will understand that protection of public health must be the priority. We will continue to keep you updated with any further changes, and in the meantime you can click here for up to date information on our home fixtures.

    Find out how you can contact us

    Important Information

    Please see below for important and useful information. 

    2020/21 Season Ticket Waiting List

    If you would like to join the Season Ticket Waiting List for the 2020/21 season, you can do so by clicking here

     

    2020/21 Season Ticket Renewals

    We are delighted to confirm that Season Ticket prices have been frozen ahead of the 2020/21 campaign, for the ninth consecutive season.

    This price commitment ties in with the Club’s wider strategy of ensuring younger fans have access to live, affordable football, whilst also supporting fan-led initiatives to enhance the stadium atmosphere. For more information, and to read our press release, please click here.

    In addition to the price freeze, fans across the stadium will benefit from a series of initiatives to improve the matchday experience next season, including: Expansion of the dedicated area for vocal fans in the Stretford End. The relocation of the Family Section to premium seats in the Sir Alex Ferguson Stand at no additional cost for existing adult and under 16 ticket holders. Completion of expanded, state-of-the-art accessible facilities for disabled supporters after more than £11 million of investment.

    We are mindful that the Season Ticket renewal deadline is Friday 1st May. Given the rapidly-evolving situation regarding the coronavirus (COVID-19), this is currently under review. We will provide updates on the Season Ticket Hub as well as communicating this via email to all Season Ticket holders. To renew, or for more information including payment options, please visit manutd.co.uk/renew.

    See More

    Donating your Ticket

    Find out about what you can do with your ticket if you're unable to attend a game.

    This season, we have worked alongside the MU Foundation to introduce a ticket donation scheme for Season Ticket holders. The MU Foundation use football to engage and inspire young people to build a better life for themselves and unite the communities in which they live. You can now donate your Season Ticket on a match-by-match basis to the MU Foundation, allowing them to offer the opportunity to a young supporter, who may be otherwise unable to attend a football game. To read more about the great work of the MU Foundation, visit mufoundation.org.

    To inform us that you will be unable to attend a game, and would therefore like to donate your ticket, please email donateticket@manutd.co.uk (ideally at least 3 working days before the game). Please ensure you include your Season Ticket number, seat details and the game you cannot attend. Please note, donating your ticket to the MU Foundation will bear no impact on your seasonal attendance rate.

    See More

    Cup Payment Dates

    Find out when payments for cup games will be taken in 2019/20. Any future cup payment dates will be confirmed as and when the relevant draws take place.
    Fixture Cup Payments
    Rochdale, Carabao Cup Thu 29th & Fri 30th Aug
    FC Astana, Europa League Mon 2nd & Tue 3rd Sep
    FK Partizan, Europa League Thu 10th & Fri 11th Oct
    AZ Alkmaar, Europa League

    Thu 14th & Fri 15th Nov  

    Colchester United, Carabao Cup Mon 18th & Tue 19th Nov
     Manchester City, Carabao Cup  Fri 20th Dec 
    Wolverhampton Wanderers, FA Cup Mon 6th Jan
    Club Brugge, Europa League Mon 27th & Tue 28th Jan
    LASK, Europa League Mon 2nd Mar

    See Cup Payment Dates

    Away Game Information

    For all information on European Away games and Domestic Away Games, please visit manutd.com/away

    Upgrade Deadlines

    Concessionary Season Ticket Holders (under 16, 16-17, 18-20, 65+) can regrade their Season Ticket for home games. Please see below the upgrade deadlines for each home game

    Fixture Upgrade Deadline
    Chelsea
    Tue 6 Aug
    Crystal Palace
    Mon 19 Aug
    Leicester
    Mon 9 Sept
    FC Astana
    Mon 16 Sept
    Rochdale Fri 20 Sept
    Arsenal
    Mon 23 Sept
    Liverpool
    Mon 14 Oct
    FK Partizan Mon 4 Nov
    Brighton
    Mon 4 Nov
    Aston Villa
    Mon 25 Nov
    Tottenham
    Thu 28 Nov
    AZ Alkmaar Mon 9 Dec
    Everton
    Mon 9 Dec
    Newcastle
    Sat 21 Dec
    Norwich
    Mon 6 Jan
    Burnley
    Thu 16 Jan

    Wolves

    Mon 27 Jan
    Watford
    Mon 17 Feb
    Club Brugge KV  Mon 24 Feb 
    Man City
    Mon 2 Mar
    Sheffield
    Mon 16 Mar
    LASK Mon 16 Mar
    Bournemouth
    Mon 6 Apr
    Southampton
    Mon 20 Apr
    West Ham
    Mon 4 May

    See Upgrade Dates

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